Samsung Electronics Declares Strategic Alliance with NCR Company


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Samsung Electronics Proclaims Strategic Alliance with NCR Company

UK on February 16, 2016

Samsung Electronics introduced a strategic alliance with NCR’s Telecom & Know-how Group. Beneath the phrases of the settlement, NCR, the worldwide chief in shopper transaction applied sciences, will help Samsung’s technique to speed up progress in its printing enterprise by delivering a complete set of managed print providers (MPS) together with distant monitoring, assist desk and onsite help, and deployment providers, to clients worldwide.

“This relationship with NCR allows our shoppers to entry on-demand help inside and out of doors the office,” stated Paul Birkett, European Gross sales and Advertising Director, European Print Operation at Samsung Electronics. “Using cellular and open platforms permits deep customisation and integration of this help into present IT service fashions.”

“As we speak, corporations anticipate service suppliers to ship constant, international help wherever they're situated,” stated Sophia Williams, Vice President and Common Supervisor, Telecom & Know-how group at NCR. “This settlement allows Samsung to offer its clients with a complete suite of providers that delivers the very best ranges of answer availability throughout the globe. The settlement additionally provides Samsung’s shoppers the arrogance of a number one know-how producer supported by a world class supplier of IT infrastructure providers and options.”

Samsung has quite a few associate packages in place that present its clients with all kinds of options to additional improve working practices. These vary from cloud servers and Software program as a Service (SaaS)-based MPS, to superior Android-based multifunctional system platforms that allow easy interactions between digital and paper info.

The settlement with NCR is designed to help Samsung enterprise clients in optimising enterprise processes. NCR will assist to strengthen Samsung’s model reliability by way of constant, revolutionary and differentiated providers throughout the globe. Each present and new clients could have entry to greater than 17,000 NCR badged service professionals in addition to managed service centres globally, permitting Samsung to proceed its concentrate on delivering distinctive print providers to the market.

Utilizing Samsung’s superior Sensible Print Diagnostic System, customer-facing service engineers can merely use their Samsung cellular units to entry technical service info and allow the SLA (Service Degree Settlement) monitoring function. The newest service knowledge can be instantly downloaded from a tool needing restore. Samsung’s international cloud platform will present technicians with real-time knowledge to unravel issues. This distinctive mix of Samsung’s superior know-how and NCR’s international presence will guarantee consistency of service in addition to industry-leading first-time repair decision.

Samsung Printing NCR_706

About NCR

NCR Company (NYSE: NCR) is the worldwide chief in shopper transaction applied sciences, turning on a regular basis interactions with companies into distinctive experiences. With its software program, hardware, and portfolio of providers, NCR allows greater than 550 million transactions day by day throughout retail, monetary, journey, hospitality, telecom and know-how, and small enterprise. NCR options run the on a regular basis transactions that make your life simpler.

NCR is headquartered in Duluth, Georgia with over 30,000 staff and does enterprise in 180 nations. NCR is a trademark of NCR Company in america and different nations.

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